You will receive the free boxer shorts within 4 working days. Once you complete your registration, your delivery will be sent immediately.

Have you not received your first ON THAT ASS boxer shorts after 4 working days? You can easily and quickly request a new copy in your account. You will then receive new boxer shorts within 4 working days.

1. Log here Account into your account,
2. Select 'orders' in the menu,
3. Click on 'return request',
4. Indicate 'not received',
5. Follow the steps and we will do the rest!

You will receive the free Socks within 4 working days. Once you have added your Socks membership, your delivery will be sent immediately.

Have you not received your first ON THAT ASS Socks after 4 working days? Please contact us.

You will receive monthly deliveries between the 17th and the 23rd of the month. The month after payment.

Did you not receive your monthly delivery after the 23rd? You can easily and quickly request a new copy in your account. You will receive a new delivery within 4 working days.

1. Log here Account into your account,
2. Select 'orders' in the menu,
3. Click on 'return request',
4. Indicate 'not received',
5. Follow the steps and we will do the rest!

Have you not received your first ON THAT ASS boxer shorts after 4 working days? Or have you not received the monthly delivery, or part of it, after the 23rd?

You can easily and quickly request a new copy in your account. You will receive new boxer shorts within 4 working days.

1. Log here Account into your account,
2. Select 'orders' in the menu,
3. Click on 'return request',
4. Indicate 'not received',
5. Follow the steps and we will do the rest!

Have you not received your first ON THAT ASS Socks after 4 working days? Please contact us.

Did you not receive the monthly Socks delivery after the 23rd? You can easily and quickly request a new copy in your account. You will receive a new pair of socks within 4 working days.

1. Log here Account into your account,
2. Select 'orders' in the menu,
3. Click on 'return request',
4. Indicate 'not received',
5. Follow the steps and we will do the rest!

Did we charge you for multiple memberships last month around the 23rd? Then you will receive the deliveries between the 17th and the 23rd of the following month. All monthly deliveries are delivered in the same period. Because they are loose packages, they can fall onto your doorstep separately.

Are you missing anything after the 23rd of the month? You can easily and quickly request a new copy in your account. You will then receive a new delivery within 4 working days.

1. Log here Account into your account,
2. Select 'orders' in the menu,
3. Click on 'return request',
4. Indicate 'not received',
5. Follow the steps and we will do the rest!

Did you not receive several deliveries this month, but did you pay? Send us an email and we will take a look with you.

Your free boxer shorts will be shipped immediately after completing your registration. You can see the free order in your account.

We have emailed you about the expiration of the trial period. Your membership has now started. Have you not received an email from us? Then check whether you used the correct email address when registering, and also check your spam box.

After the trial period, we will debit monthly around the 23rd. Delivery is between the 17th and the 23rd of the following month.

Have you not received your first boxer shorts yet? Here you can easily and quickly request new free boxer shorts. You will then receive a new delivery within 4 working days.

1. Log here Account into your account,
2. Select 'orders' in the menu,
3. Click on 'return request',
4. Indicate 'not received',
5. Follow the steps and we will do the rest!

Your free Socks are shipped immediately after you add your Socks membership. You will receive the free Socks within 4 working days. You cannot see the free Socks in your account.

With a Socks membership you do not have a trial period. Your Socks membership has started immediately. We debit monthly around the 23rd. Delivery is between the 17th and the 23rd of the following month.

Have you not received your first ON THAT ASS Socks? Please contact us.

If you have recently changed your membership before the 19th of the month, you will receive your new changed membership the following month.

If you changed your order after the 19th, you will receive a delivery in the old size/design.

If you have not made any changes or if you did it before the 19th and still received the wrong one, we recommend that you request a return in your account. Account.